Privacy Policy

1. Who we are

ChenHaoTech is operated by Huizhou Chenghao Technology Co., Ltd. (惠州市成浩科技有限公司), a custom copper busbar, conductive component and flexible busbar manufacturer. We are the data controller responsible for your personal information collected through this website.

Our registered address is Zhanxi 2nd Road, Kaijingtai Industrial, Huicheng District, Huizhou City, Guangdong Province, China. You can reach us at sales@chenhotech.com or +86 151 1899 7102.

2. Information we collect

Information you provide to us

When you submit our "Upload Drawing" or contact forms, request a quote, or email us, we collect:

• Your name
• Email address (required so we can respond)
• Phone or WhatsApp number
• Company name
• Product details and engineering requirements you enter
• Drawings and files you upload (PDF, DWG, DXF, STEP, IGES, JPG, PNG)

Information collected automatically

When you browse the site, we and our analytics providers may automatically collect technical and usage information, including your IP address, browser and device type, operating system, referring pages, the pages you visit, and the time and date of your visit.

Order and fulfilment information

If you place an order, we may also collect billing, shipping and delivery information needed to manufacture and deliver your products.

3. How we use your information

• To respond to enquiries and prepare quotes — including engineering review of your drawings (pre-contractual measures and our legitimate business interest).
• To manufacture and fulfil orders — processing, delivery and after-sales support (performance of a contract).
• To communicate with you — answering questions and providing order updates.
• To improve our website — understanding how visitors use the site, based on your consent for analytics cookies.
• To protect the business — security, fraud prevention and legal compliance (legitimate interest and legal obligations).

We do not use your information for automated decision-making that produces legal or similarly significant effects on you.

4. Cookies & similar technologies

We use cookies and similar technologies to operate the site, remember your preferences and analyse traffic. You can accept, reject or customise cookies through our cookie consent banner, and you can change your choice at any time.

Most browsers let you block or delete cookies. Please note that blocking strictly necessary cookies may affect how the site works. To learn more about how Google uses data from analytics, see Google's privacy policy.

5. How we share information

We may share your information with trusted service providers who help us operate the website and the business, subject to confidentiality obligations, including:

• Website hosting and content delivery providers
• Google (Site Kit and Google Analytics) for analytics
• Email and communication providers
• Logistics, freight and customs partners for delivery
• Payment and professional service providers, where applicable

We may also disclose information where required by law, to respond to legal process, or to protect our rights, property or safety. We do not sell your personal information.

6. Data retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, including providing quotes, fulfilling orders, complying with legal, tax and accounting requirements, and resolving disputes. Enquiry information that does not lead to an order is typically retained for a limited period and then deleted or anonymised.

7. Data security

We use appropriate technical and organisational measures to protect your information, including access controls, secure transmission and restricted access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International data transfers

As we are based in China, your information may be processed in China or by service providers in other countries (including the United States). Where required, we put appropriate safeguards in place so that your information remains protected in accordance with this policy and applicable law.

9. Your privacy rights

Visitors in the EU, UK and similar regions (GDPR)

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information ("right to be forgotten")
• Restrict or object to certain processing
• Request data portability
• Withdraw your consent at any time, without affecting lawful processing before withdrawal

Visitors in California (CCPA / CPRA)

You may have the right to know what personal information we collect, to request deletion, and to receive equal service and pricing without discrimination for exercising your rights. We do not sell personal information.

Visitors in Canada (PIPEDA)

You may have the right to access, correct and, where appropriate, withdraw consent to the processing of your personal information.

To exercise any of these rights, please contact us using the details below.

10. Children's privacy

The website is intended for business customers and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top. We encourage you to review this page periodically.

12. Contact us

If you have questions about this policy or wish to exercise your privacy rights, please contact us: